TRAIN passengers are being urged to switch on to a new WhatsApp service which aims to improve customer satisfaction.
ScotRail is one of the first train operating companies in the UK to introduce WhatsApp as a customer contact channel.
It will provide customers with the opportunity to communicate directly with the company through the most used multi-platform messaging service in the world.
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The WhatsApp service launched this week and customers can connect to it by messaging direct on 0755 501 2345.
In February this year, Transport Scotland issued ScotRail with a customer satisfaction remedial notice.
The launch of the new WhatsApp service for customers is part of a £4million remedial agreement subsequently reached between ScotRail and Transport Scotland.
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Phil Campbell, ScotRail’s head of customer operations, said: “We are always looking for new and innovative ways to speak with customers, which is why we are so excited to launch WhatsApp.
“We know we still have much to do to regain the trust of our customers but the unprecedented investment we are making is already paying off, delivering more seats, more services and faster journeys across the country.”
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