The internet has been restored for a number of homes and premises in the Neilston area which were impacted by a fault in a broadband cabinet.

Residents said their Wifi went down on Tuesday (October 12) with some still unable to get online days later.

Organisations and businesses such as Neilston Development Trust, Neilston Co-op and The Village Chippy also reported issues.

Cherylann McCool, who lives in the village and whose household had been without phone and internet service, told the Barrhead News: “My husband works from home on Wednesday and Thursdays.

“He tried to work using his mobile phone but due to his job it was very difficult for him and today he said if the internet wasn’t back he would be going into his work.

“In most homes nowadays they have a lot of items that need the internet and I would imagine some medical things.

“We have basically been told to wait but our provider won’t say what the issue is. We are paying for a service that we are not getting any use of."

The problem in Neilston was due to an isolated incident at a single street cabinet.

After the fault was identified, Openreach which maintains the telephone cables, ducts, cabinets and exchanges across the country used by most providers, put an engineer on stand-by awaiting the arrival of a replacement part, needed to complete the repair.

The firm provided an update on Friday morning (October 15), however, to say that services were finally back online. 

A spokeswoman said: “We were alerted to a fault in a broadband street cabinet that serves some households in Neilston.

"Following investigation, engineers tracked the cause to a partially faulty component in the cabinet, affecting a small number of local households.

"This has been replaced and services are now restored. We’re very sorry for the inconvenience caused to those affected.”