A FED-UP mum has accused housebuilders Taylor Wimpey of giving her the cold shoulder after being left with a faulty heating system for two months.

Hannah Ross, 25, told how she fears for the health of her baby son Alfie as the heating doesn’t work in the upstairs rooms at her new-build property in Kirkton View, Neilston.

She has contacted Taylor Wimpey several times but the problem has not yet been resolved.

Hannah told the Barrhead News: “It’s a two-zone heating system, so downstairs works fine but upstairs doesn’t work.

“Our son’s bedroom has no heating overnight and the temperature drops down to 15 degrees.

“I can’t believe they are okay with my baby waking up in a house at that temperature.”

Hannah and her partner Ryan McGarvie, 28, claim the problem is just one of several snagging issues at the property since they moved in a year ago and that other residents in the development have faced similar issues with their heating systems.

“We tried cranking the heating downstairs as high as it could go, so that upstairs would be warmer,” she said. “We tried leaving it on constantly but the house was an absolute sweat box.

“It’s either that or it’s really cold upstairs. There is no happy medium.

“An engineer came out to the house and left our heating on for 24 hours. He told us not to touch it but my son’s room became so hot that he wouldn’t sleep.

“We got charged a fortune by our gas and electricity company.

“I’ve communicated with Taylor Wimpey several times and they say they are chasing someone up but nothing ever comes of it.”

A spokeswoman for Taylor Wimpey West Scotland said they are aware of the problem, which was identified as a faulty zone valve following a visit by a plumbing and heating engineer on November 17.

She added: “We apologise that we have not yet been able to fully resolve this matter but can confirm that at no time has there been no heating provision.

“There is a manual override switch to bring the heating on when needed and we have provided guidance to the customer on how to operate this system to ensure they have heating until a new valve can be fitted.

“Our customer service team has also explained there is a delay in obtaining parts due to the ongoing health emergency but we fully accept this is a frustrating situation.”

The spokeswoman insisted the company is committed to resolving the issue “as quickly as possible.”

“We are engaged with our national supplier regularly for an update on parts supply,” she added.

“We have also confirmed that any additional costs to run the manual override will be compensated.”