The town’s biggest social landlord compares favourably against its peers across Glasgow and the local authority, according to its first annual performance report.

Charter results include responses from hundreds of tenants across the association’s 875 properties in the town, with 95.4 per cent of those questioned saying they were satisfied with the overall service.

Rena McGuire, chairwoman of Barrhead Housing Association (BHA), said: “We have worked with out local Tenant Scrutiny Panel to develop this report.

“We have also asked tenants and other customers to comment on what information they want and which organisations we should benchmark ourselves against.

“Feedback has informed the completion of this report.” The Scottish average on service satisfaction comes in at significantly less that BHA’s 95.4 per cent while customers also said that they felt their landlord kept them well informed, with 98.6 per cent of tenants saying they felt like they were being kept abreast of services and decisions from BHA.

In recent years there has been a massive drive from both social and private landlords to meets stringent standards set by the Scottish Housing Quality Standards, and BHA says it is on track with 98.3 per cent of its properties meeting the requirements laid out by the Scottish Government, again beating the national average of 85.4 per cent.

However the association admits that it still has 15 properties in mixed ownership buildings which do not meet the standards.

The report said: “We have achieved significant progress so far but we have 15 properties within mixed ownership which do not meet that standard and despite all our efforts there is still no agreement to complete the works.

“This is a requirement on the 2015 SHQS target so if not complete we will need to apply for an exemption.” Almost all of the rent owed to BHA was collected, with 99.7 per cent of all rent being collected, above the national average of 99 per cent.

BHA’s repair services also fared favourably against its peers, with its emergency repairs response time undercutting the national average of 6.9 hours by four and a half hours at 2.4.

However when it comes to completing repairs correctly on the first attempt the housing association failed to meet standards set across the country, undercutting the national average by 1.5 per cent at 85.7 per cent.

In that time the social landlord spent just under £1 million on property repairs and maintenance, installed 48 new kitchens, 89 new bathrooms, and completed cyclical external paintwork on 230 flats and houses.

Overall, 93.4 per cent of tenants said they were happy with Barrhead Housing Associations repair services.

The report added: “Tenants’ homes are well maintained with repairs and improvements carried out when required, and tenants given reasonable choices about when work is done.” BHA also managed to end the year well in the black, with a £3.6 million income and a £2.7 million expenditure.

However the report is adamant that the reduction in spending is not a reduction in quality, saying: “Value for money is a big concern for us — we are a non-profit making organisation and we depend on our rental income to keep going.

“If we can achieve a better price without affecting the quality of the service, we will investigate this.” Almost 100 properties were re-let in the last year, with the most common reason being internal transfers within the housing association, and the second highest being for financial reasons.

Two properties were also abandoned by their tenants, meaning they left without informing the association or returning the keys to the property.

Five were re-letted due to the occupant passing away, one for domestic violence, one for prison, nine for hospitalisation, while eight decided to buy a property of their own.

Concluding, Barrhead Housing Association said it was happy with the results outlined in the report, saying: “Generally, we continue to make a healthy surplus for the year and increased our bank balance.

We also continued to invest in our stock with total investment in repairs and maintenance at almost £1 million.

“We continue to put money aside to allow us to invest in our stock for the longer term.”